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GM Support Guideline & Terms of Use

Oct 28, 2017 4,463

Last Updated: November 8th, 2019

[Activities Strongly Prohibited in UWO]

1. RMT (Real Money Trading)

Players are not allowed to buy and sell in-game items/currency, characters and/or Papaya accounts with real-world money.

Any player found supplying in game gold to any real money traders will be permanently blocked (both IP and all associated accounts).

Players don’t need to report gold spammers to GMs as our investigations into the issue are ongoing.

2. Account Sharing

Users are responsible for their own account(s). Any issues arising from a user’s misconduct, or general failure to follow Vertigo Game’s/Papaya Play’s Terms of Service Agreement, may penalize said user with repercussions as deemed necessary by the Papaya Play Team. Should a user/account be involved in misconduct, Papaya Play also reserves the right to exclude that user/account from any and all Papaya Play services.

Account sharing may result in appropriate account sanctions/confiscation without warning. All account activities are the sole responsibility of the owner of the account.

Any loss, including the character themselves, will not be recovered. Do not share an account if you are not prepared to lose everything on it. Remember, the person you shared the account might be trustworthy but they could also be sharing it with other untrustworthy people you don’t know and those people might end up taking/deleting everything on it.

Please note that we do not take any responsibility or liability for any damage or loss caused through account sharing.

3. Program Exploitation

Tampering with game software, hacking other player’s accounts, etc. are prohibited and can lead to permanent account suspension.

Using of 3rd party programs to gain unfair gameplay advantage are prohibited, such as automated actions to gain in-game benefits such as in-game currency/Skill Proficiency/EXP and botting.

4. Exploitation

In-game currency, items, levels earned through exploitation of a bug will be taken away. Account may be temporary or permanently suspended depending on the scale of exploitation.

5. Excessive Multi-boxing (having multiple characters logged in at the same time)

Each character has a limited number of Skill slots. Therefore, in order for players to enjoy everything UWO has to offer, we understand it is necessary to use multiple characters at the same time. Therefore…

Multi-boxing is permitted up to 3 characters per person. One player using 4 or more characters is seen as excessive multi-boxing.

Multiple players from the same household can play at the same time, as long as each of the players does not have 4 or more characters logged in at the same time.

If GMs find a player is using more than 3 characters at the same time, the user may be temporarily suspended for their first offence. Penalties will become more severe for any future violations.

If a player consistently logging in more than 10 different accounts (not at the same time) daily, then it may be deemed as disrupting game play and result in suspension of all accounts. Our system is capable of detecting real IP and proxy IP, thus using proxy will be treated as the using same one IP.

Players conduct multi-boxing at their own risk. We do not provide any support to issues arise in game or outside due to it.

Players may only join an event conducted by GMs with one of their characters.

6. Inappropriate IGN/Company Name

IGNs/Company name that are sexually suggestive, offensive, or contain foul language, or are deemed otherwise inappropriate are in violation of Papaya Play’s Terms. We recognize that what is considered inappropriate can be subjective, so it is up to the GMs to decide if your IGN/Company name is appropriate or not.

If we determine that an IGN/Company name is inappropriate, and it's first offense, the GM may change the IGN/Company name with or without notice.

If an inappropriate IGN is used on the same character again or another character under the same account, it will be deemed as an intentional violation, thus a harsher action will be taken, such as temporary or permanent account suspension.

IGNs/Company names that actively promote or advertise third-party products, companies, websites and such are not allowed.

7. Impersonating a GM/CA/ST

Pretending to be a GM, a Community Advisor or a Sailor Trainer is a violation. This includes having an IGN that may lead players to think you are a GM,  a Community Advisor or a Sailor Trainer.

8. Impersonating a Player

This applies when a player creates a new account and a new character with a name very similar to one of the existing characters.

If the player creates multiple characters with similar names to impersonate other players, then the punishment will be harsher.

GMs will determine if it's intentional or accidental, and take actions appropriately.

If deemed intentional, new accounts created with impersonator characters under will be permanently suspended and primary accounts will be temporarily suspended.

If any scamming actions have taken place, then it will be dealt in the same way as scamming and primary accounts will be permanently suspended.

9. Harassment

Harassment is defined as repeated actions intended to distress, offend, bait, or cause other players to feel otherwise uncomfortable or threatened. Harassment may include, but is not limited to, the following types of behavior:

Offensive language


Sexual comments

Threats of violence

Provocative or insulting remarks

Revealing personal and private information of another player

Making a forum post against a user/admin to directly attack that person is also considered to be harassment

However, arguments against a user's opinion is not harassment. 

Forum post that is deemed as harassment will be deleted and user will be warned and/or forum access suspended.

10. Malicious Actions against Papaya Play

Spreading rumor against the publisher (Papaya Play) or official employees (GMs) is strictly forbidden both in game and outside. It might result in temporary to permanent account suspension. If you have an issue, file a Support Desk ticket to communicate with us to directly resolve it.

Actions of malicious intents to disrupt and interfere with Papaya Play’s business in-game is forbidden. While constructive criticisms and discussions are allowed, actions that intentionally try to negatively disrupt and interfere with Papaya Play will not be allowed in-game. This may result in temporary to permanent account suspension.

・Advertising of third-party contents, including links to other websites, is not allowed in-game.

11. Forum Posts

The rules stated on Article 10 apply to forum posts as well. Forum post will be removed if deemed inappropriate or not complying to the Terms of Service.

Making hostile posts or replies against the publisher or its employees is not acceptable. Post will be removed and user warned and action recorded. Repeated violations can result in permanent forum access suspension, temporary and permanent game access suspension. GMs will make the final decision on the appropriateness of the post.

Do not promote or discuss other games on UWO forum. If it's published by Papaya Play, go to corresponding game's forum. If it's not published by Papaya Play, please keep the discussion outside of Papaya Play forums. Posts containing those contents will be removed with possible forum access and possible game access suspension.

If you wish to know why a forum post is removed, file a Help Desk ticket. Re-posting a removed forum post will result in forum access suspension and possible game suspension.

[How GMs Deal with Terms of Use Violators]

Players who violate Papaya Play’s terms of use may be subject to the following:

A warning

Temporary muting (between 1 to 3 days)

Temporary ban (between 3 – 14 days)

Permanent ban, depending on the severity and/or frequency of violations

They are not given in order. They will be given based on the severity and if the player has committed other violations previously, depending on GM discretion. GMs do not disclose information related to violator investigations.

This is simply a guideline for players. GMs reserve the right to all punishments are up to the Papaya Play’s Support Team’s discretion based on the severity of the violation.

[GM Characters]

In UWO, GMs are usually invisible. When they do appear, they can be identified by the [GM] at the beginning of their IGN.

[What GMs Do]

The world of UWO is a result of the interrelationship between players. In-game issues are generally to be resolved through player cooperation and mutual support. In general, we believe that GMs should allow the world of UWO to be largely self-regulated and that players can resolve issues on their own. However, for violations requiring GM attention, contact GM through Helpdesk. All GM decisions on suspension/mute and other actions are considered final. Players may not dispute it in game or on forum, doing so will result in post removal and longer or permanent suspension on the accounts.

GMs will mainly be responsible for the following tasks:

Answering players’ general inquiries

Investigating and dealing with terms-of-use violations

Making announcements about maintenance, updates, and events

Running and overseeing in-game events

Bug checking

[What GMs DON’T Do]

GMs are committed to supporting players in the game. However, they are not responsible for:

 Resolving conflicts, arguments, or rivalries between players (such as disagreements on prices in WTS/WTB). Petty disputes are the responsibility of players unless a GM considers the matter serious enough to get involved.

Giving players gameplay information or advice. Please ask other players including Community Advisors if you need advice or help with gameplay related issues.

Fixing bugs. We will report bugs to developer KOEI if deemed necessary.

Recovering lost or deleted items, characters, or progress. GMs are NOT responsible for helping players retrieve deleted characters or used/lost/sold/discarded items. It is a player's responsibility if items or characters are lost due to player action or error.

Disclosing information from investigations requested by users.

[Community Advisors (CAs)]

Community Advisors are players, not Papaya Play employees, who help GMs support/monitor the game.

[What CAs Do]

Generally assisting players in-game

Reporting bugs/illegal activities to GMs

Collecting feedback and suggest improvements to GMs

Monitoring the in-game public chat

[What CAs Don't Do]

CAs are NOT responsible for providing information regarding:

Future updates

GM Guidelines violation investigation progress

Bug fix progress

Billing-related issues

** These guidelines & terms of use are subject to change without notice, from time to time in our sole discretion.


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